Return of your purchases
The costumer will have a period of fifteen days to return the order counting from the date of delivery. (Article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19). For these purposes, the user must communicate such intention by mail or by phone, indicating the order number, item (s) to be returned and the reason for the return. Once the return request has been accepted, the customer must send the product in perfect condition and in its original packaging, including everything that would have been sent with it and its labels in perfect condition, to the address of LE MARSHAND SL, Calle Isaac Peral 38, 07157 Puerto Andratx, Spain. Exercised by the user the right of return, LE MARSHAND SL, will return the amounts received by means of payment, by the same means of payment, within a period not exceeding 15 days. Notwithstanding the provisions above, the right of withdrawal and / or resolution is excluded in those cases in which, due to the very nature of the items to be acquired, it is impossible to carry it out.
In no case will changes or returns of made-to-measure items, confirmed special orders, promotional items, limited series or items that have been discontinued be accepted. The return costs of the return are borne by the user, except in the case of defective or incorrect products.
For a return to be accepted, the products to be returned must meet the following requirements:
· The unwanted product must be in the same state in which it was delivered, and must retain its original labelling and packaging.
· The unwanted product must be returned using the same protective cardboard box in which it was received to protect the product, or failing that, in a similar protective box so that the product reaches our warehouse with the maximum possible guarantees.
· A copy of the delivery note must be included in the package, where the returned products and the reason for the return are marked.
If the requirements of the previous point have been respected, LE MARSHAND SL will send the user an e-mail confirming the acceptance of the return, and will proceed to pay the amount of the returned products, by the same means in which the payment was made, less the shipping cost and the return cost. The shipping costs of the order will only be reimbursed in the case of defective or incorrect products.