FAQ

All our orders are shipped with DHL Express or standard delivery, so you can choose the option that best suits your needs and timing.

With DHL Express, delivery takes 2 to 4 working days within Spain and 3 to 5 working days to the rest of Europe and the world.

Standard delivery is the more affordable option, with an estimated delivery time of 5 to 10 working days, depending on the destination country.

Standard delivery is always free within Spain (mainland and Balearic Islands). For all other destinations it is free above a minimum order value, which varies by country. You can find all the details in our shipping rates by country.

Orders are delivered to the address provided, Monday to Friday (excluding public holidays), between 10:00 and 19:00.

We do not deliver to PO boxes.

All delivery times shown are estimates and may vary due to carrier operations, customs procedures, public holidays, weather conditions or other circumstances beyond our control. A delay beyond the estimated delivery time does not automatically entitle the customer to cancel the order or receive a refund, provided the order has been dispatched and is still in transit. Your statutory consumer rights are not affected.

For orders outside our usual destinations, please contact us directly at: help@lemarshand.com

🇪🇸 Spain (mainland & Balearic Islands)

• Standard (5–10 days): free

• DHL Express (2–4 days): €9.99

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🇮🇨 Canary Islands

• Standard (5–10 days): €9.99 · free from €150

• DHL Express (2–4 days): €39.00

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🇪🇺 EUROPE

🇪🇺 Zone 1 · Central Europe

Germany, Austria, Belgium, France, Luxembourg, Poland, Czech Republic, Hungary, Netherlands, Slovakia, Andorra, Italy, Denmark, Sweden, Portugal, United Kingdom and Slovenia

• Standard (5–10 days): €9.99 · free from €150

• DHL Express (3–5 days): €29.00

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🇪🇺 Zone 2 · Extended Europe

Greece, Ireland, Lithuania and Estonia

• Standard (5–10 days): €9.99 · free from €150

• DHL Express (3–5 days): €29.00

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🇪🇺 Zone 3 · Northern & Eastern Europe

Finland, Latvia and Romania

• Standard (5–10 days): €9.99 · free from €150

• DHL Express (3–5 days): €49.00

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🇪🇺 Zone 4 · Peripheral Europe

Croatia, Turkey and Bulgaria

• Standard (5–10 days): €9.99 · free from €150

• DHL Express (3–5 days): €39.00

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🇪🇺 Zone 5 · Complex destinations

Switzerland, Cyprus, Malta and Serbia

• Standard (5–10 days): €29.00 · free from €300

• DHL Express (3–5 days): €39.00

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🌍 INTERNATIONAL SHIPPING

🇺🇸 United States

• DHL Express (3–5 days): €49.00 · free from €500

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🇦🇪 United Arab Emirates

• DHL Express (3–5 days): €49.00 · free from €500

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🌎 Rest of the world

• DHL Express (3–5 days): €69.00 · free from €500

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⏱️ Order processing

All orders are processed within 24 to 48 hours of payment confirmation and dispatched from our warehouse in Mallorca.

You'll receive a tracking number as soon as your order is on its way.

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Import duties and taxes not included (DAP)

All international orders are shipped under DAP (Delivered At Place) terms.

This means customs duties, taxes and import fees are not included in the purchase price.

Any additional charges required by the customs authorities or the carrier must be paid by the recipient on delivery.

If the customer refuses to pay customs duties, taxes or import fees and the parcel is returned, LE MARSHAND™ will refund the price of the product once the item has been received, minus the shipping costs, return costs and any additional costs incurred during the import or return process.

All delivery times shown are estimates and may vary due to carrier operations, customs procedures, public holidays, weather conditions or other circumstances beyond our control. A delay beyond the estimated delivery time does not automatically entitle the customer to cancel the order or receive a refund, provided the order has been dispatched and is still in transit. Your statutory consumer rights are not affected.

We ship from our warehouse in Spain, EU. Customs duties, taxes, and import fees are not included in the product price or shipping cost and are the responsibility of the customer.

Import Duties & Taxes Not Included (DAP)

All international orders are shipped under DAP (Delivered At Place).

For shipping costs and options, please refer to our Shipping & Delivery section.

Duties, taxes, and import fees are not included in the product price or the shipping cost. These charges may vary depending on the destination country and the type of item and are the sole responsibility of the customer.

Shipping costs are calculated based on the delivery location, the weight, and the size of the package.

If the customer refuses to pay import duties, taxes, or customs fees and the shipment is returned, LE MARSHAND™ will refund the product price once the item is received, deducting all shipping, return, and any additional costs incurred due to the import or return process.

Our pieces are carefully packaged to offer a luxurious experience, as if you were purchasing them in our physical store. Mini jewels come in an elegant pouch, while the rest of our jewelry is presented in an exclusive LE MARSHAND box. Each order is sent inside a LE MARSHAND paper bag, placed inside protective packaging to ensure it arrives in perfect condition. This attention to detail makes our packaging ideal for gift giving or for a special unboxing experience.

LE MARSHAND uses only top quality, hypoallergenic and nickel-free materials. Depending on the jewel we use the following materials:

• Rhodium-plated 925 sterling silver.
• 925 Sterling Silver plated in 18k/24k Gold.
• 18k/24k Gold plated bronze.
• 18k/24k gold plated solid brass.
• Solid brass plated in 925 Silver.

All our gold plating has a minimum thickness of 1 micron of 18k/24k gold and a maximum thickness of 6 microns of 18k/24k gold depending on the jewel. For more information about the materials of your jewelry, do not hesitate to contact us at help@lemarshand.com

We have made sure that our products are made from the highest quality and most durable precious materials, but, like all plated metals, to keep our pieces looking good for longer, it is best to avoid any harsh chemicals. We recommend drying your item as soon as possible with a cloth towel after getting it wet.

We restock items regularly, but we recommend that you sign up for back-of-stock notifications on the product page so you can be notified as soon as it becomes available again.

Yes, all of our products are hypoallergenic. You can wear your LE MARSHAND pieces all day long, and you'll never have to worry about developing a rash or your skin turning green.

Our products are nickel free.

To request a return, you must log into your account or send us an email at help@lemarshand.com, stating your order number and the required details.

Once the request is approved (within a maximum of 48 business hours), you may send the item back to us. The product must be returned in perfect condition and with its original packaging.

After receiving and reviewing the item, we will proceed with the refund, exchange, or repair, according to the option chosen and in accordance with our returns policy.

You have 14 calendar days from the day following receipt of your order to request a return.

Returns requested outside this period will not be accepted.

Once the item has been received and inspected, the refund will be processed using the same payment method used for the purchase, as soon as possible and, in any case, within 14 calendar days from the date the item is received at our facilities.

If the requirements set out in the previous section are met, LE MARSHAND will send the customer an email confirming acceptance of the return and will proceed to refund the amount corresponding to the returned products using the same payment method used for the purchase.

The customer shall bear the direct cost of returning the product. Furthermore, LE MARSHAND™ reserves the right to deduct from the amount to be refunded any costs arising from international returns, including, but not limited to, non-refundable original shipping costs, return shipping costs, re-import costs, customs duties, taxes, customs clearance fees, storage charges, carrier handling fees, and any other additional costs incurred as a result of the return or the customer’s refusal to accept the shipment or to pay the applicable import duties and taxes.

For more information, please refer to our Returns Policy.

Yes. If you wish to return multiple items from the same order, you may send them together in a single shipment, provided that the return has been requested in advance and all items comply with our returns policy.