RETURNS · LE MARSHAND
Exchanges & returns
If something is not what you expected, you have 14 days to return or exchange it. We make it easy.
14 daysfrom delivery
Refundto your original payment method
Exchange or voucheryour choice
Faulty item?we cover all costs
01
Write to us
Email info@lemarshand.com with your order number, full name, phone, the item to return and the reason. Tell us if you prefer a refund or an exchange.
02
Confirmation
Within a maximum of 48 working hours we confirm the approval of your return by email.
03
Ship the piece
In perfect condition and with its complete original packaging, with the carrier of your choice, within 14 days. Keep the tracking number — it is required.
04
Refund or exchange
Once received, we confirm by email and process your refund or ship the new piece within a maximum of 14 calendar days.
Returns address
LE MARSHAND™
Carrer d’Antoni Maria Alcover, 2, Local 27
07181 Puerto Portals
Illes Balears · España
Return shipping costs are borne by the buyer, except for faulty items or our own errors. We are not responsible for parcels lost in transit during the return.
INICIAR DEVOLUCION
The details
Right of withdrawal
You may cancel your purchase without justification and without penalty within the legal period of 14 calendar days (art. 68 of Spanish Royal Legislative Decree 1/2007). It applies to online purchases and to our physical points of sale. If you receive a faulty item, you may request its repair or replacement.
Exceptions
Returns are not accepted for items made to the customer’s specifications or clearly personalised: engravings, made-to-measure pieces or personalised special editions.
Condition of the returned item
The piece must arrive in perfect condition, with no signs of wear, with its complete original packaging (box, case and accessories) and well protected for transport. No withdrawal form is needed: a copy of the order or a note with your details is enough. If the item does not arrive in adequate condition, we may withhold the refund or refund a lower amount, always informing you.
Deadlines
You have 14 calendar days from delivery to request the return, and 14 days from approval to ship it (tracking number required). Returns outside this period are not accepted; only exceptionally, with a justified reason, we may offer an exchange voucher, never a refund.
Refunds & deductions
Once the condition of the piece is checked, we refund via the same payment method within a maximum of 14 calendar days from receipt. Return costs are borne by the buyer; original shipping costs are only refunded if the piece is faulty or incorrect. For international returns we may deduct re-import costs, duties, customs clearance or carrier handling fees.
Gifts
If you return an item received as a gift, we issue a voucher valid for one year from its date of issue.
Exchanges
If you prefer an exchange, we ship the new piece within a maximum of 14 calendar days of receiving the return, with the new shipment at our expense. If you do not know which piece you want yet, we give you a voucher valid for one year.
Faulty items
If your piece has a defect, we repair or replace it and send it back within a maximum of 14 calendar days, with all shipping costs at our expense.
In-store purchases
You have 14 calendar days from purchase for exchanges or returns, presenting the original receipt and with the piece in its original condition and packaging. The credit is issued as a Gift Card with no expiry date for the purchase amount; money is only refunded for faulty products (without misuse).