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The User must ALWAYS communicate their intention to return by email to info@lemarshand.com or by WhatsApp to the phone number (+34 661 224 867) indicating the order number, item(s) to be returned and reason for the return.

Once the return request has been accepted, the User must return the product in perfect condition and in its original packaging, including everything that was sent with it and its labels in perfect condition, to the address:

LE MARSHAND SL

Carrer d'Antoni Maria Alcover 2, Local 27 (Puerto Portals)

07181 Puerto Portals

Spain

Once the User has exercised the right of return, LE MARSHAND SL will return the amounts received by means of credit, using the same means of payment, within a period not exceeding thirty days. Notwithstanding the foregoing, the right of withdrawal and/or termination is excluded in those cases where, due to the very nature of the items being purchased, it is impossible to carry out this.

Returns shipping address: Le Marshand, Puerto Portals, Carrer d'Antoni Maria Alcover 2, Local 27, 07181 Puerto Portals, Spain

Notwithstanding the foregoing, the right of withdrawal and/or termination is excluded in those cases where, due to the very nature of the items being purchased, it is impossible to carry out this purchase.

Under no circumstances will changes or returns be accepted for custom-made items, confirmed special orders, limited series or items that have been discontinued.

For a return to be accepted, the products to be returned must meet the following requirements:

· The unwanted product must be in the same condition as when it was delivered, and must retain its original labeling and packaging.

· The unwanted product must be returned using the same protective cardboard box in which it was received to protect the product, or failing that, in a similar protective box so that the product reaches our warehouse with the maximum possible guarantees.

· A copy of the delivery note must be included in the package, indicating the returned products and the reason for the return.

Please note that we do not cover the shipping costs for returns or exchanges. You are responsible for the return process and fees may apply during the return process. Once we have received the returned item, we will issue a refund to you.

Also please note that all shipping costs are non-refundable.

DEFECTIVE ATTACHMENTS

In the event that you have received a defective item, please contact info@lemarshand.com within 14 days of receiving the item(s). Please include the following information:

• Your order number
• Which item is damaged?
• A description of the problem

Photographic evidence

EXCHANGES ARE NOT ACCEPTED : If you do not like a product or it is not your size, it is not possible to exchange it for another item. In this case, you can return the product you do not want and place a new order.

The customer will have a period of 15 calendar days, starting from the date of purchase, to make changes or returns. Returns will always be made through a Gift Card credit that will not have an expiration date. The credit will be made for the same amount as the purchase.
Refunds will only be made in the case of defective products, provided that the defect was not caused by misuse.

For a return to be accepted, the products to be returned must meet the following requirements:

· The unwanted product must be in the same condition as when it was delivered, and must retain its original labeling and packaging.

· The customer must justify the purchase of the product with the original purchase receipt.